FAQs
Find quick answers to common questions about our beds, deliveries, and orders.
What payment methods do you accept?
We accept most major credit and debit cards, including Visa, Mastercard, and American Express.
How long will it take for my order to arrive?
Once your order has been processed, delivery times will vary depending on your location. Standard shipping within the UK usually takes between 7–14 business days.
Do you offer free delivery?
Yes, certain items include free delivery as standard. Please see the item descriptions and the checkout page for confirmation.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your order.
What if my order is damaged or defective?
If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We will work with you to resolve the issue as quickly as possible.
Can I cancel my order?
As some items are made to order, it may not be possible to cancel your order. However, you can contact us and a representative will be able to help.
What materials are your beds made of?
Our beds are made from a variety of materials, including solid wood, metal, and upholstered fabrics. Please see the product descriptions for specific details on the materials used for each bed.
Can I customize the height of my bed?
Our beds are designed to be a standard height, but some models may allow for minor adjustments. Please contact us for more information if you have specific height requirements for your bed.
Do you offer installation services for your beds?
No, we do not currently offer installation services for our beds. However, our beds are designed to be easy to assemble, with detailed instructions and all necessary hardware included.
Can I place an order over the phone?
Yes, we are happy to take orders over the phone. Please call our customer service team to place your order.